CustomCart Support Options

CustomCart provides unlimited technical support and assistance by Internet Support Request (ISR), phone, and email . Each of these support methods is best for particular types of support issues and it will help us to help you if you carefully decide which method is best for a particular situation.

Internet Support Request
If you have encountered a technical issue or system error, or you are having trouble with a specific feature of CustomCart, an Internet Support Request is best. When you enter an ISR, you are issued a support request tracking number. In addition, the ISR system allows both you and CustomCart personnel to add information and refer back to it at a later date. Using this method, you will have a full trail of all communication. ISR issues are never deleted, and once they are closed they can be re-opened. Most ISR issues are reviewed within an hour or two and you will receive an email and the ISR will be updated when this occurs. Most ISR issues take a few days to resolve although some can take longer depending upon the nature of the request.

Internet Support Request Form

Your name: Client login username: Client login password: Contact email address: How may we assist you? Please take time to be as specific and complete as you can. Subject: Your Request: It can be helpful to include a screenshot or other file to show what you need help with. If you need to upload more than one file, please create a .zip file and upload that. Attach a file:

You may follow up on any Internet Support Request you have entered by logging in to the CustomCart Administrator and clicking on the "Help and Support" section. You may also enter additional information for a particular ISR or add a new ISR within the Administrator's Help and Support section.

Email Support
To reach CustomCart support by email: support@customcart.com. Most email requests are addressed within 24 hours although during weekends and holidays it can sometimes take longer. Email support is best for issues that require a long explanation of the problem. If you have enconutered a technical issue or a system error, an Internet Support Request (above) is better than email.

Phone Support
To reach CustomCart support by phone, call:
(919) 477-2100 Monday through Friday, 8am - 5pm. (Eastern)
Phone calls are usually best for quick questions and answers.